REFERRAL COORDINATORS & BOARD MEMBERS: Log in to access materials

New users: Please use our registration form to request access.

Care Coordination

Connecting patients in need with compassionate care providers

Specialty Care Coordination is at the heart of what we do. Our care coordinators help committed patients navigate a sometimes complex health care system and connect with compassionate doctors and dentists willing to provide the services they need.

What is our Specialty Care Coordination Program?

Project Access Northwest connects un- and under-insured patients with the specialty care they need.

Who is eligible for the Specialty Care Coordination Program?

Our care coordination program focuses on patients who are uninsured or enrolled with Apple Health. We are partnering with patients who have a primary care medical or dental provider in a safety net clinic and have a specialty health care need, but no specialty provider.

How does the Specialty Care Coordination Program work?

When a family or primary care doctor determines that the care of a specialist is necessary, a referral is made to Project Access Northwest Specialty Care Coordination.

Our intake person reviews the enrollment form for completeness. Once the referral is accepted, a registered nurse reviews that referral to determine the appropriate specialty and to ensure that all needed labs, tests and imaging are included. The care coordinator then works with the patient to schedule all appointments and schedule interpretation services as necessary.

On the dental side, patients are referred in a similar way to the medical program — through referrals from neighborhood clinics and primary care doctors. At that point, our dental intake person reviews those referrals and once accepted, that referral is sent to the Swedish Community Specialty Clinic (SCSC), where a dentist reviews the referral, determines the treatment, time and care appropriate and sends the information back to our coordinators who then schedule the appointments and any other ancillary services with SCSC clinic. In Snohomish County, the system is the same, but we have a dental hygienist who looks at the referrals, and she sends them back to be scheduled at a variety of different dental provider offices more local to the patient.

The patient receives:

  • Confirmation of specialist appointment
  • Transportation details, including maps, parking instructions and public transportation options when available
  • Interpreters when necessary
  • Reminder phone calls

The specialist receives:

  • An informed and engaged patient
  • All the information needed for the patient’s care at the time of the initial visit
  • A patient who shows up for his/her appointments.

Our program proudly boasts a no-show rate of less than 5 percent, compared to the Medicaid/uninsured average of 30 percent.

Why is Specialty Care Coordination Program important?

Project Access Northwest removes the barriers to the client’s accessing care while reducing the paperwork and management burden on the specialty care provider. This enables providers to focus on care and serve a larger number of low-income patients.

Related Entries:


    

    Provider Stories

    Learn more about our providers who volunteer their time to care for patients in need.

    Michael Wolfe, MDOtolaryngology 
    Thomas J. Yetman, MD, 
MMMHealth Care Administration 
    Deborah Merrill, M.D.Anesthesiology 
    Ronald V. Gregush, MDOrthopedics 
    Robert A Palmer, DOGastroenterology 
    Franco Audia, MS, DDSOral Surgeon 
    Rachael Wyman, MDCardiology 
    Richard Wall, MD, MPHPulmonary and Sleep Disorders 
    Alan D. Barronian, MDOrthopedics 
    Robert H. MalteHealth Administration 
    Eastside Endoscopy CenterGastroenterology 
    William P. Barrett, MDOrthopedics
 
    Dr. Steven RatcliffeOrthopedics 
    Gregory Grabowski, DPMPodiatry
 
    Jeffery Ward, MDPalliative Care 
    Judy Featherstone, MDFamily Practice 
    Dan DixonHealth Care Administration 
    Brian P. Wicks, MDOrthopedics 
    Pankai Rajvanshi, M.D.Gastroenterology 
    Marcia M. Wharton, MDFamily Medicine 
    Mark C. Valentine, MDDermatology