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Curious about Project Access Northwest and our programs? We've collected answers to our most frequently asked questions below.
Still have questions? Email us at email@example.com.
Project Access Northwest is a 501(c)3 non-profit organization that helps provide specialty health care to uninsured and under-insured, low-income residents of King, Snohomish and Kitsap counties. Project Access Northwest depends on physicians, dentists (in selected areas), community partners and hospitals volunteering their time and services to see patients for free. Project Access Northwest offers innovative programs such as: Care Coordination, Health Home, Hospital Inpatient Discharge and Premium Assistance.
As a patient, you cannot apply directly to Project Access Northwest. Instead, you should seek a referral from your primary health care provider. If he or she determines that you need specialty care and qualify for our programs, he or she can complete a patient referral form.
Don't have a primary health care provider? We encourage you to visit a community health center near you.
To qualify for participation in Project Access Northwest patients must meet the following eligibility criteria:
Project Access will determine status of your referral when we have everything we need to complete the review. A complete referral requires a completed enrollment form, a completed referral from your primary care provider as well as supporting financial, if uninsured, and medical documentation. Generally speaking, a majority will be reviewed and a determination made within 30 days.
Sometimes a billing error occurs and you may receive a bill. If you receive a bill, please contact Project Access Northwest at 206-788-4559 or you can fax it to us at 206-382-3507. Most times, we can simply ask that billing be “written off.” On occasion, services may not be available through Project Access Northwest and you may have to pay for the service. We can help you work with the provider to apply for charity care.
Our volunteer providers do not charge any money for their services. If you have Medicaid, our providers will bill Medicaid and be reimbursed. On occasion, services may not be available through Project Access Northwest and you may have to pay for the service.
We cannot give a specific answer. Services provided are not urgent or emergent and we work with providers to obtain the first available appointment. If the provider’s office is booking out, your appointment will be booked out.
No. Project Access Northwest is not a medical provider group. Project Access coordinates specialty care with providers in the community who have agreed to you see you for your medical or dental need. Keep in mind that your primary care provider must make a referral to us.
Project Access Northwest coordinates medical services in King, Kitsap and Snohomish counties. Additionally it coordinates dental services for Northwest Kidney Center clients who need clearance for kidney transplants and also supports the Snohomish dental program.
On an individual and as-needed basis, Project Access Northwest provides interpretative services.
No. The average enrollment in Project Access
Northwest is approximately six months. Patients are
rescreened for eligibility at that time if their specialty
care is not yet complete.
Project Access Northwest can help patients access a wide range of medical and dental specialty care. The list of specialties will vary depending on availability of providers.
Project Access Northwest may also cover the cost of laboratory tests, imaging and x-rays and durable medical equipment.
Please note that Project Access Northwest does not cover Emergency Room visits, ambulance expenses or prescription medication.
We welcome doctors, dentists and clinicians referring
others to Project Access Northwest! In fact, that’s how
dozens of our volunteer providers have joined us.
If you have a professional colleague interested in volunteering, please call H. Scott Shurtleff, Operations Director, at 206-496-1592. OR e-mail us at firstname.lastname@example.org, and we’ll contact your colleague to invite his or her participation.
Each Project Access Northwest patient signs a “Patient Responsibility” form that clearly states the patient will be unenrolled for failure to keep appointments and/or follow the provider’s instructions. Project Access Northwest will leave it to the discretion of each provider to determine if a patient is non- compliant. If you’ll communicate to us that there is an issue, we will take appropriate action.
There is a brief “Specialty Care Follow-up Form” to complete after each patient appointment. You will get the form to complete each time Project Access Northwest schedules a patient for a visit at your office. Fax this completed form(s) to (206) 382-3507 or (800) 579-1494. For any hospital admissions, please inform a Project Access Northwest care coordinator by calling (206) 788-4559 or (360) 579-1494.
The community clinics have stepped forward and committed to provide access to the lowest cost medications available to Project Access Northwest’s patients through their 340B pricing.
Due to federal regulations, these are available only to patients who get their primary care in a community clinic or public health clinic. To obtain discounted prices on medications, Project Access NW patients must have prescriptions filled through their community health center pharmacies.
If your office dispenses medication samples, we encourage you to provide these for Project Access Northwest patients as you would for other patients.
For those patients needing medications for chronic conditions, the community clinics will assist them in completing the Prescription Assistance Program paperwork.
Specialists are asked to pledge to accept an
average of two new patients per month (24/year).
Each specialist determines what number of new
patients per month he or she will see.
Specialists will only see the patient for the specific referral request, and no other health issue. We ask primary care physicians to see one new patient per month and address all the patient’s primary care needs.
Premium Assistance is a program of Project Access
Northwest, hospital systems and other partners to help
ensure that low-income people have insurance that is
affordable. The program currently serves more than 120
households each year. The number served is based on
the amount of funding committed to the program.
Current Premium Assistance funders include:
The Affordable Care Act requires that all people
that have health care insurance. Access to health
care insurance helps ensure that people can get
the services they need, including primary care,
specialty care and other related services.
To enroll in this program, you must:
With Medicaid expansion in Washington state, more patients now have health insurance. However, many of them have not established a primary care home and still use the emergency department for primary care needs. Primary Link is a patient’s pass to a health care home. The program will help patients access the care they need at the most appropriate level.
Primary care providers are the quarterbacks
of patient care. They help ensure that you
get the right care, in the right setting, by
the most appropriate practitioners.
Primary care providers build long-term
relationships with patients and get to know you
as a whole person — both your health issues and your personal values. They also provide ongoing care for chronic problems like heart disease or diabetes. A primary care provider can treat your ills or ailments, and they can also notice health issues before they become serious health challenges.
At Primary Link, we want to help you find the right primary care provider for you at a convenient location. We’ll help schedule and confirm the initial appointments you need and even call you with reminders.
Primary Link staff will connect with a patient referred from the Swedish Emergency Departments or AHC within three days of being seen. Primary Link will connect with the patient by phone to help schedule and confirm an appointment with a primary care provider (PCP) at one of the community health centers, Swedish Family Practice Residencies or other safety net clinics.
The patient will receive the following information:
Primary Link staff will also place a reminder phone call 24–36 hours prior to the scheduled appointments.
Primary Link focuses on patients with Apple
Health (Medicaid) and those who are uninsured/
underinsured. We are partnering with patients
who do not have a primary care provider or have
never seen their primary care provider.
Primary Link is a program of Project Access Northwest and Swedish Emergency Services that will link Medicaid and uninsured emergency department patients to a primary care provider. The program will also work with patients who were seen at the Country Doctor After-Hours Clinic (AHC) and do not have a primary care provider.