Project Access Northwest

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Frequently Asked Questions

How does the Primary Link Work?

Primary Link staff will connect with a patient referred from the Swedish Emergency Departments or AHC within three days of being seen. Primary Link will connect with the patient by phone to help schedule and confirm an appointment with a primary care provider (PCP) at one of the community health centers, Swedish Family Practice Residencies or other safety net clinics. 

The patient will receive the following information:

  • Confirmation of PCP appointment
  • Confirmation of other appointments/resources as appropriate
  • Time/date/location of confirmed appointments
  • Transportation options
  • Information about value of a primary care home and options to avoid the emergency department

Primary Link staff will also place a reminder phone call 24–36 hours prior to the scheduled appointments.